Special Lecture on “Customer Care (සේවාලාභී සත්කාරය)” to mark the commemoration of the second year anniversary of the President’s Inauguration in office

To mark the commemoration of the second year anniversary of the President’s Inauguration in office and as per the objective of the present government to promote citizen centric public service in Sri Lanka, the National Human Resources Development Council of Sri Lanka on behalf of Ministry of National Policies and Economic Affairs was organized a special lecture on the topic of “Customer Care (සේවාලාභී සත්කාරය) by Customer Care Training Specialist Mr. Dhammika Kalapuge.

The Lecture was conducted at the Auditorium, Sri Lanka Institute of Tourism and Hotel Management (SLITHM) on the 10th of January 2017 from 9.30 am to 4.30 pm. Hon. John Amaratunga, Minister of Tourism and Christian Religious Affairs was addressed the gathering as the chief guest of the event by blessing NHRDC for the effort taken to empower officials in the public sector by conducting valuable lecture series.

About 200 number of junior managers and front level officers were participated for that programme and according to their feedback the lecture was highly appreciated as it is very applicable and fruitful one.

NHRDC glitters with the HNB

Human Capital Development Master Course was organized by the Talent Centre of the Hatton National Bank (HNB) for NHRDC management assistants and junior manager staff members under purpose of enhancing the overall knowledge of best Human Resource Management practices.

Course content was consisted of Self-Motivation and Personal Development, Communication Skills and Personal Grooming, Commitment and Responsibility / Team Work, Grievances Handling, Stress Management and Conflict Handling, Performance Appraisal and Productivity and Time Management.

After completion of this program certificates award ceremony was held on 22nd December 2016 at HNB head office premises with the participation of Ms.Chiranthi Cooray – Chief Human Resource Officer – (HNB), Mr. Dinesh Weerakkody – (Chairman NHRDC), Mr. K.A Lalithadheera – (Director NHRDC), Ms. Gayathri Ganeshan coordinator of the program and Senior Manager -Human Resource Development and Sustainability – (HNB), Mr.Nalin Bandaranayake - ( Coordinator -HNB ) and other resource persons who conducted the HNB master course.
This program is a great opportunity to NHRDC staff to get the knowledge regarding private sector HR practices and to implement those practices at NHRDC.
Speech Hon. Ranil Wicramasinghe
Tourism Pillar
Manufacturing and Construction Pillar
Insuarance Pillar
Logistic Pillar
Leadership Pillar
Foreign Employment Pillar

National Human Resources Development Council
Nipunatha Piyasa, 7th Floor,
No.354/2, Elvitigala Mawatha,
Narahenpita, Colombo 5


Mr.K.A Lalithadheera
TEL :011 2595679

Mr.S. Thanigaseelan
Assistant Director (Research)
TEL :011 3443509

Assistant Director (Development)
TEL: 011 3443508